Question 1

What is CelerBook in short?

Accepted Answer

CelerBook is online appointment software for salons and wellness practices, available worldwide. You get a calendar for you and your team, an online booking page on your own subdomain, a digital client card, automatic confirmation emails and optional SMS reminders, reports with revenue and no-show numbers, and a quarterly revenue export for your bookkeeper. The rate is €0.25 per appointment, capped at €30 per month plus €5 per additional staff member. The first 5 appointments per month are free. No tiers, no contract.

Question 2

How does CelerBook pricing work exactly?

Accepted Answer

The rate is €0.25 per completed appointment, capped at €30 per month plus €5 per additional staff member. The first 5 appointments per month are free every month. A solo salon never goes above €30; with 2 staff it is €35. At 20 appointments you pay 5 free plus 15 × €0.25 = €3.75. At 100 appointments that is €23.75. Client card, multi-staff calendar, online booking page, automatic confirmation emails and reports are all included in this rate. SMS reminders cost €0.11 ex VAT per appointment on top.

Question 3

Do no-shows count toward the rate?

Accepted Answer

No. CelerBook only charges €0.25 per completed appointment. If a client does not show up, that costs you nothing in the CelerBook rate. In the calendar you mark the appointment as no-show and billing skips it. Your salon's no-show policy gets its own page on your booking site, sits as a link in the footer, and the client has to tick a box at checkout confirming they read it. It is not in the confirmation email; that points back to your booking site.

Question 4

Am I locked into anything with CelerBook?

Accepted Answer

No. No contract, no notice period, no credit card at signup, no setup fee. Want to stop? Just stop scheduling new appointments and your invoice automatically winds down to zero. We only charge what you actually use: €0.25 per appointment that takes place. First 5 per month free.

Question 5

How does my client book an appointment online?

Accepted Answer

You share a personal booking link, for example via Instagram, WhatsApp or an in-salon QR code. The client picks a service, then a staff member, then a time slot from the available openings, fills in name, phone and email, and confirms. It is four steps: service, staff member, time, details. The client gets a confirmation email instantly and you see the appointment in your calendar right away. The client pays in the salon after the treatment, no online deposit required. The booking page is available 24 hours a day.

Question 6

Can multiple staff each have their own calendar?

Accepted Answer

Yes. Every staff member gets their own working hours, their own services and their own prices. A senior can charge €35 for a treatment where a junior asks €25. During online booking the client picks a staff member after the service, and then sees only that person's free slots. In the week view, staff sit next to each other in separate columns. The cap scales with you: €30 plus €5 per additional staff member.

Question 7

Can I put my own brand on the online booking page?

Accepted Answer

Yes. You get a personal subdomain in the form yourname.celerbook.com, with your own logo, colours and salon photos. The page shows your services, prices, opening hours, a short intro text and a direct booking button. You upload images and set opening hours from the dashboard. The page is mobile-first and loads fast, even on a 4G connection. No extra cost.

Question 8

What reports and analytics are inside CelerBook?

Accepted Answer

The dashboard shows today and this-week KPIs: number of appointments, revenue, no-show rate and utilisation per staff. In the analytics section you pick any period and see revenue per service, revenue per staff, busiest hours, client retention and peak vs quiet weeks. Per client you see visit frequency, total spend, reliability score and full treatment history. For your bookkeeper you download a VAT report per month, quarter or year as PDF or CSV.

Question 9

What does sending SMS reminders cost?

Accepted Answer

SMS reminders cost €0.11 ex VAT per appointment with SMS enabled, on top of the €0.25 base rate. Not capped: you pay for what you use, with no monthly bundle and no limit. Twilio delivers the messages, so international numbers work too. Confirmation emails are included in the base rate. A reminder ahead of the appointment goes over SMS only, so without SMS you have zero extra cost and no reminder either.

Question 10

Do my appointments show up in Google Calendar?

Accepted Answer

Yes, one-way. Appointments booked in CelerBook automatically appear in the connected Google Calendar with the correct time, client name and service. You can connect per staff member or for the whole business. Changes and cancellations in CelerBook also push to Google. External events in Google (private appointments, other calendars) are not read back by CelerBook, so they do not block slots in your CelerBook calendar.

Question 11

Does CelerBook comply with GDPR for client data?

Accepted Answer

Yes. CelerBook runs inside the European Union and hosts data in Germany. The data processing agreement is part of the terms and you receive it on request. Your salon is the data controller for the client data; CelerBook is the processor (article 28 GDPR). Clients can submit access or deletion requests via you; from the dashboard you delete a client along with their data, an export per client is not in the product yet. Statutory retention follows your local law (in the Netherlands that is 7 years for your accounting records, article 52 of the General State Taxes Act).

Question 12

What kind of salon does CelerBook work for?

Accepted Answer

CelerBook works for every salon and wellness practice, anywhere in the world: hair salons, barbershops, beauty salons, nail studios, pedicures, massage practices and spas. For the Dutch market each niche has its own page with pricing examples and comparisons against local alternatives, reachable via the footer. Something not in the list, or outside the Netherlands? It still works fine: services, duration, prices and currency are fully your own to configure, and the client can leave a note when booking. First 5 appointments per month free, no contract.

Question 13

How long does it take to set up CelerBook?

Accepted Answer

Between 10 and 30 minutes for a standard solo salon. You register your business, choose a subdomain name, add your services and prices, set opening hours, and your booking page is live. You upload logo and photos via the dashboard, no technical installation. With multiple staff add 2 to 3 minutes per person for working hours and individual prices. No consultant, no setup fee. First 5 appointments per month free.

Question 14

How do I get my existing clients into CelerBook?

Accepted Answer

Manually, not via CSV import. CelerBook does not offer automatic client import at this time. A list of up to a few hundred clients you enter yourself via Clients - New client: name, email, phone number and an optional note. More than that? Email info@celerbook.com for help with a manual migration. Existing appointments do not need to be moved over: keep your old software running until the last booked appointment and schedule new appointments directly in CelerBook.

Question 15

Does CelerBook work offline or on a bad connection?

Accepted Answer

CelerBook is a web application and needs internet to read or change appointments. During a brief outage you can see the current week calendar as long as the tab stays open, but adding new appointments requires a connection. An offline write mode is not part of the product. On 4G or 5G CelerBook works fine, even on a busy day. Hosted in Germany at Hetzner. We monitor the critical flows, but we do not commit to a guaranteed uptime figure, and our terms say the same.